Short term Insurance Claims Executive Consultant: Bloemfontein

Remuneration:

  • Market related, to be discussed in interview

Requirements:

  • Grade 12
  • 3 Years’ experience in the Insurance industry
  • RE5 examination completed successfully
  • 1-3 years Financial / insurance / call-centre experience (Short term Industry)
  • Short term Claims experience is a preference
  • Experience in TIAL / System A / ROC will be beneficial
  • MS Windows and Microsoft Office (Excel, Outlook, Word etc.)
  • Short term Insurance Industry / Policy wordings / Assessor reports / Insurance principals

Duties will include:

  • Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make an informed and appropriate decision which is correct for the business and reasonable for the customer.
  • Ensure correct information is obtained from the customer – by asking the appropriate questions and listening – to make correct decisions.
  • Ensure capturing of detailed, accurate information.
  • Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information.
  • Ensure claims are finalized within set parameters (turnaround time, terms and conditions applied accurately).
  • Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements.
  • Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives.
  • Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers.
  • Take accountability for the resolution of customer complaints, with a view to customer retention.
  • Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
  • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.

Submit your application

Kindly send your CV to info@fspersonnel.co.za with “Short term Insurance Claims Executive Consultant Bloemfontein” in the email subject line