Short term Insurance Claims Executive Consultant: Bloemfontein


  • Market related, to be discussed in interview


  • Grade 12
  • 3 Years’ experience in the Insurance industry
  • RE5 examination completed successfully
  • 1-3 years Financial / insurance / call-centre experience (Short term Industry)
  • Short term Claims experience is a preference
  • Experience in TIAL / System A / ROC will be beneficial
  • MS Windows and Microsoft Office (Excel, Outlook, Word etc.)
  • Short term Insurance Industry / Policy wordings / Assessor reports / Insurance principals

Duties will include:

  • Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make an informed and appropriate decision which is correct for the business and reasonable for the customer.
  • Ensure correct information is obtained from the customer – by asking the appropriate questions and listening – to make correct decisions.
  • Ensure capturing of detailed, accurate information.
  • Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information.
  • Ensure claims are finalized within set parameters (turnaround time, terms and conditions applied accurately).
  • Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements.
  • Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives.
  • Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers.
  • Take accountability for the resolution of customer complaints, with a view to customer retention.
  • Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
  • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.

Submit your application

Kindly send your CV to with “Short term Insurance Claims Executive Consultant Bloemfontein” in the email subject line